FAQ
Our Products
Are your products suitable for all skin tones?
Yes.
What are the benefits of using Body Butters?
Sheacare Body Butters have a rich and deeply moisturizing formula that helps to nourish and hydrate your skin. Shea butter is known for its natural emollient properties, which can help soothe dryness, improve skin elasticity, and leave your skin feeling incredibly soft and smooth.
Can I use Sheacare products on my face?
We would advise that our customers only use the products intended for the face on the face (for example, our Black Soap Shower Gel) as the products that are intended for the body may be too abrasive for delicate facial skin.
Can Sheacare products be used on babies?
Yes, our products (particularly our Unscented Shea Body Butter) are safe for babies.
Does Sheacare Essentials test on animals?
No, all our products are only tested on people.
Is a skincare routine necessary for men?
Absolutely! Skincare knows no gender boundaries. Men can benefit from skincare routines tailored to their specific needs. A basic routine of cleansing, moisturizing, and sunscreen application can work wonders for maintaining healthy skin.
Are your products suitable for all skin types?
Yes. Dry, oily, combination - we have a product for everyone. We recommend our Unscented Body Butter for sensitive skin as fragrances may cause irritations. However, if you have susceptible skin or a history of allergies, we recommend performing a patch test before applying it to a larger area.
Do your products expire?
As long as you store your Sheacare products in a cool dry place, most products have a shelf life of 6-12 months. Full information can be found on each product page in the shop.
Can I use these products if I have a nut allergy?
While Shea butter is derived from the shea nut, it generally does not contain the proteins that trigger allergic reactions associated with tree nuts. However, we recommend consulting with a healthcare professional before using if you have a known nut allergy.
How often should I exfoliate with the body scrubs?
Exfoliation frequency can vary depending on your skin's needs. Generally, using the Sheacare Scrubs 2-3 times a week is a good starting point. Adjust the frequency based on how your skin responds – if it becomes irritated, cut back to once a week. Always follow product instructions and consider consulting our experts for personalized recommendations.
Can I apply Sheacare products to my hair?
Yes! Our products (especially our Shea Body Butters) can be used as hair moisturizers.
Order Information
How do I place an order?
Please place your order by clicking on the ‘Shop Sheacare’ tab on our website, adding your desired items to your cart, and checking out. Once your order is received, you will receive a confirmation email with your order number and order details.
How will I know if my order has been received?
After placing your order you will receive a processing confirmation email with your order number. Please check your junk mail if you do not see it.
I received the wrong order
We’re so sorry, please accept our apology. Contact us at info@sheacareessentials ASAP and we’ll be sure to get you the products you ordered!
What payment methods do you accept?
VisaCard, MasterCard, and Mobile Money
What if I need to modify my order?
Regretfully, we are unable to modify your order once placed. We apologize for any inconvenience this may cause.
Shipping & Returns
Do you deliver worldwide?
Yes. We ship outside of Ghana via DHL
I got my package, but I want something different. Can I return it?
Due to the nature of our products, we have a no-returns policy for general dissatisfaction. All sales are final.
What are your shipping rates?
Shipping rates are automatically at checkout, based on the weight of items selected and the destination.
Can I edit my shipping my shipping address?
Please contact us immediately at +233550057387 or info@sheacareessentials.com. However, once orders are processed, they cannot be canceled or modified. Where a wrong address is provided, and items are undeliverable on the first attempt, you will be charged for a second delivery attempt.
